Shipping + Returns

The Harpery is committed to bringing you the best in musical instruments and shipping is a large part of that. Standard three day shipping within the United states is free and guaranteed to arrive in good working condition During the Holiday season free three day shipping may take up to 12 days due to large postage loads of the USPS or also world events. Tracking will come via email. If you do not receive a tracking number be sure to check your spam or junk folder. Shipments to Canada are only an additional 9.50 usd total per order regardless of size of order. International shipments are only an additional 12.50 usd total per order regardless of order size. Upgraded international shipping with guaranteed tracking is available at increased cost.  A phone number and email is required all international orders. This is for the customs form. Be sure phone and email is included on all international order shipping info.  Phone and email address are confidential and are only used for the purpose of shipping customs forms as well as if the need arises to contact the individual if address problems are present and need verified. Once the USPS has received the parcel we are no longer liable for loss or theft. We will however offer insurance against loss by the USPS for an additional 7.5 usd per 100 usd of order available at checkout on US orders only. If an international shipment and held by customs of country of destination it is the responsibility of the receiver to communicate with customs. If your country returns the order we will reship it at your request if additional shipping is paid. Money on a returned order can be refunded minus the shipping cost and a restocking fee of 5 usd per item. If package is stolen or marked as delivered and does not arrive we will work with you if you if a lost or stolen package report is filed with the USPS. Be sure to notify us of this immediately at theharpery@gmail.com. Tracking may not be available to some international shipments depending on your country. Due to changes in VAT laws we are currently not shipping to the United Kingdom. The appearance of handmade instruments especially hot forged harps and hand carved cases may vary. Handmade harps are each unique and may have slight differences in sound and timbre. Returns are allowed within reason provided that the harps are returned in same condition as received and free of rust or corrosion, minus the shipping cost, 5 usd restocking fee per item. If returning please contact us at email theharpery@gmail.com or at The Harpery on Facebook. If you have any problems or questions regarding shipping or if there is anything extra you would like to inquire of please contact us at email bebbcorp@gmail.com or at The Harpery on Facebook. Thank you for choosing The Harpery.